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Privacy Policy

PRIVACY POLICY

Welcome to Luisa's Art,
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and purchase artwork from us.

What Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers)

  • IP address and browser information

  • Any information you provide when contacting us

How We Collect Information

We collect your information when you:

  • Make a purchase through our website

  • Create an account

  • Subscribe to emails or newsletters

  • Contact us via forms or email

  • Browse our website (via cookies and analytics tools)

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and services

  • Send updates or marketing (only if you opt in)

  • Prevent fraud and ensure website security

Payment Processing

We do not store your payment details.

All payments are processed securely through third-party providers (such as Wix Payments, PayPal, or Stripe). These providers have their own privacy policies and security measures.

Third-Party Services

We may use third-party services, including:

  • Website hosting (Wix)

  • Payment processors

  • Analytics tools (e.g., Google Analytics)

These services may collect and store data in accordance with their own privacy policies.

Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance user experience

  • Analyse website traffic

  • Remember your preferences

You can disable cookies through your browser settings, but some parts of the website may not function properly.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Unauthorised access to or disclosure of your data

  • Data breaches or cyber attacks affecting third-party services (including Wix or payment providers)

  • Any loss or damage arising from events beyond our reasonable control

Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if needed.

To do so, please contact us using the contact us section.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. 18/05/2026

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